Design Thinking tells us that we should look at What if? The Improvement Kata from the Toyota Production System tells us that we need to consider the target conditions or challenges between where are and where we want to be.
Ina follow up to the Workplace Investigation 101 webinar this entitled Workplace Investigations 101 - Just the facts, takes you through how to handle the evidence that you obtain during the course of the investigation.
No matter your size or industry, every organization at one time or another is faced with someone or some entity making a complaint against the organization.