Customer Obsessed: The Leader's Guide to Training a Team That Delivers and Sells is a high-impact, virtual workshop for HR professionals, people managers, team leads, and business owners who want to hardwire exceptional service and consultative selling into every touchpoint of the customer journey.
In today's experience-driven economy, your greatest competitive edge is your people. Whether you operate in hospitality, healthcare, education, logistics, home services, or any customer-facing sector your team's ability to connect, serve, and close is the difference between growth and stagnation.
In this hands-on, live workshop, we'll train you to implement the RELATE Service & Sales™ System a research-backed framework that transforms how teams communicate, sell, and reinforce the behaviors that build loyalty and drive repeat business.
This isn't a one-off motivational talk. It's a repeatable system, packed with actionable strategies, real-world examples, and tools for:
You Can't Afford to Keep Leading the Old Way.
The economy isn't killing your customer experience your culture is. If your frontline team isn't earning trust, making emotional connections, and confidently guiding customers to decisions, you're leaking revenue every day. And the worst part? You probably don't even know where.
Most leaders assume their staff "knows how to be nice" or "sells when it matters." But the data tells a different story:
So the question isn't, "Is your staff trained?" It's: Are they doing the right things daily automatically and consistently when it counts most?
Most training programs fail because they stop at "awareness." This course builds daily, practiced, mentored behavior. You'll leave with a system, not just a seminar.
This 4-hour experience will shift the way you lead forever. Join me and discover the exact strategies to lead with confidence, clarity, and impact.
