Conflict Resolution

Everyone experiences conflict. But not everyone handles conflict the same way. Some people find handling conflict very easy and natural. Other people will do everything in their power to avoid conflict. In this webinar, you’ll learn specific techniques for handling conflict in a way that is respectful and professional.

Why should you Attend

Conflict is a part of our daily lives. Whether it’s with a customer, your coworker, or even a family member. But you’re not sure how to handle it; or you’re not sure if it’s even worth handling. And what if you have conflict with your manager? These are all valid questions. And this is why you should attend this webinar.

Areas Covered in the Session

What is conflict?
Why does conflict occur?
The science behind conflict
The 5 ways we handle conflict
Choosing the right approach to handle conflict, depending on the situation (and the person)

Who Will Benefit

Everyone

Speaker Profile

Paul Nunn is a Sales and Leadership Trainer with over 25 years of training experience with community banks and credit unions across the country. He’s a certified leadership coach and has helped hundreds of bankers and leaders provide outstanding service by focusing on building a trusting relationship with the customer.