Overview

People and communication skills are very important in dealing with customers but have little connection to doing good lab work. This webinar points out some approaches and skills to connect the two areas.

Why should you Attend

• Learn how to get away from the mentality that one protocol fits everyone’s needs
• Learn how to listen better to understand the customer’s feelings and perspective
• Learn how to use what is learned by listening to create a different approach
• Learn how to use your voice and body language to ease tensions and create better harmony
• Learn phrases to calm your customer and create a partnership
• Learn how to inform your customers, how to get useful feedback, and how to maintain a good relationship

Areas Covered in the Session

• Better communication - listening, speaking and responding, feedback, and continuous efforts
• Aims and motivations of the customer?
• A personalized approach
• How to get feedback and how to keep going

Who Will Benefit

• Analysts
• Lab Supervisors and Managers
• QA managers and personnel
• Consultants
• Validation Specialists
• Chemists

Speaker Profile