Overview
We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!
This problem is so severe that Dr. Kusy's research discovered:
- Only 1-6% of targets of incivility ever filed complaint
- 94% of leaders reported working with toxic people
- 92% rated the severity from 7 to 10 on a 10-point scale
- 45% said the uncivil person lashed out 2-3 times per week
- 51% of victims said they would likely leave as a result
Why should you Attend
Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick.
More revealing is the impact of toxic people on patient safety:
- 70-80% of medical professionals reported medication errors due to disruptive behaviors
- 51% nurses reported patient errors from physician abuse
- 65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
- 50% can't handle the incivility
- 31% nurses quit as a result of a toxic person
- Intimidation caused 49% med errors resulting 27% patient mortality
Areas Covered in the Session
- How toxic people reduce patient safety
- How toxic people erode team performance
- What to do about toxic providers who are organizational stars
- How to avoid hiring toxic people
- What to do once a toxic individual is there
- Why feedback to toxic people often fail
- How to coach a toxic peer, toxic boss, or toxic direct report
- Patient areas as a result of a toxic person
Who Will Benefit
- Chief Nursing Office
- Nurse Leads
- Medical Leaders
- Nurses
- Physicians
- Ancillary Healthcare Professionals
- HR Healthcare Leaders
- Healthcare Administrators
Speaker Profile
Dayna Reum ,CPP, FPC is currently the Director of Payroll Operations at a major medical center in Chicago. Dayna has been heavily involved in the payroll field over 17 years. Starting as a payroll clerk at a small Tucson company, Dayna moved on to be a Payroll Team Leader at Honeywell Inc. During Dayna’s time at Honeywell she obtained her FPC (Fundamental Payroll Certification) through the American Payroll Association. She also received several merit awards for Customer Service and Acquisitions and Divestitures. Dayna is no stranger to teaching she has taught at the Metro Phoenix American Payroll Association meetings and at the Arizona, Pennsylvania and Illinois State Payroll Conference. Topics including Payroll Basics, Global/Cultural Awareness, Immigration Basics for the Payroll Professional, Multi-State and Local Taxation and Quality Control for Payroll, International and Canadian payroll.
Dayna has her CPP (Certified Payroll Professional) through the APA. She also serves on the National American Payroll Association on the National Strategic Leadership Task Force, Government Affairs Task Force (PA Local tax subcommittee). Dayna has received a Citation of Merit for her service along with being a Gold Pin member of the APA. Besides her payroll accomplishments Dayna is certified in HR hiring and firing practices and is a Six-Sigma Greenbelt.
Instructor
Dayna J. Reum
