Instructor
Carolyn D. Riggins
The Reality Most Organizations Won't Admit: The absence of consistent performance management is quietly costing organizations more than they realize in productivity, morale, and bottom-line results. Managers avoid difficult conversations. Underperformance festers for months. High performers watch mediocrity get rewarded with the same pay and benefits, so they disengage or leave. Meanwhile, the organization has zero documentation when it finally needs to act and suddenly, they're exposed legally and operationally.
What Managers Are Actually Experiencing: Managers feel trapped. They're caught between their own discomfort with conflict and the knowledge that something needs to change. They lack language for hard conversations. They don't know when to coach, when to document, or when to escalate. So they do nothing. They rationalize. They hope the problem solves itself. And their teams suffer because accountability disappears, standards slip, and trust erodes.
The Cost of Inaction: When performance management isn't addressed, here's what happens: Turnover spikes among your best people. Productivity drops because unclear expectations leave people guessing. Your legal exposure grows because there's no record of performance issues or the steps you took. Team culture fractures because fairness disappears. Training costs explode because you're constantly replacing good people. And profitability takes a hit because underperformance compounds across the organization.
The Game Changer: This training equips managers to lead with clarity, courage, and confidence. Managers learn to set expectations so clear that people know exactly what success looks like. They learn to address problems early before they become crises. They learn the language and frameworks for difficult conversations that actually strengthen relationships instead of damaging them. They understand documentation not as a weapon but as protection for everyone involved.
The result? Accountability becomes cultural norm. High performers feel valued and stay. Underperformers either improve or move on quickly. Legal risk decreases. Team morale improves. And managers stop dreading the hardest part of their job.
This training transforms performance management from something managers avoid into something they own.
Why Every Leader Should Attend This Webinar Training: If you are in a leadership role whether you are a frontline manager, a mid-level director, or a senior executive performance management is one of the most critical skills you will ever develop. Yet it is also one of the most avoided, most mishandled, and most misunderstood responsibilities in leadership today. This training was designed specifically to close that gap.
The truth is that most managers were never trained on how to manage performance. They were promoted because they were great individual contributors outstanding sales reps, top-tier analysts, excellent customer service leaders. But no one sat them down and taught them how to set clear expectations, how to address underperformance before it becomes a crisis, or how to build a team culture where accountability is the norm. They learned by trial and error and often, the employees paid the price for that learning curve.
You should attend this training if any of these pain points sound familiar:
Leadership is not just about driving results it is about creating the conditions where people can perform at their best. And when they can't or won't, it is your responsibility to address it. This training will give you the framework, the language, the confidence, and the tools to do exactly that not from a place of fear or frustration, but from a place of clarity and genuine leadership.
Attending this training is not about learning how to fire people. It is about learning how to lead them well and knowing what to do when leading well isn't enough.
