Managing other people is never easy, but some employees make it particularly difficult.
When an employee's negative attitude is not addressed properly, other
team members become resentful, they lose respect for you as a leader,
and they may develop their own negative attitude.
No leader wants a difficult or toxic employee on their team, however
it's something all leaders need to be prepared to address should it
arise. Challenging employees can try a manager’s patience and drain a
lot of time and energy. To turn things around takes skillful management
How you and your team effectively deal with negative and difficult team
members can mean the difference between having a toxic, drama-filled
workplace, and an engaged, collaborative, and productive organization.
Under stress and surrounded by uncertainty, some members of our team
become negative and resistant, and are simply more difficult to deal
with. Successful leaders know that reducing the drama within their team
depends on being able to understand and respond appropriately to their
Learn successful strategies and tips for building a positive, productive
workplace by knowing WHAT to focus on to move these interactions
forward, HOW to effectively respond, and WAYS to manage the impact of
their behavior. Identify challenges associated with managing difficult
employees, control your own feelings effectively, and create a positive
work environment. Quickly and effectively address, coach, and counsel
employees with difficult attitudes in order to improve their behavior.
Why should you Attend
After this webinar, you will be able to identify challenges associated
with supervising difficult employees, manage your own feelings
effectively, create a positive work environment for all, and respond
positively to challenging employees and treat them fairly. End
frustration. Act rather than re-act, and ensure a respectful, effective,
and collaborate team.
Areas Covered in the Session
- Develop an understanding for those exhibiting typical difficult
attitudes in order to effectively meet their needs and move the
- Utilize various verbal and non-verbal communication techniques and
situational strategies that you can use to de-escalate and effectively
handle difficult people
- Uncover the secret to moving difficult conversations forward
- Utilize a Model for Conversations about Difficult Attitudes
- Know how to act, not react, in solving situations so that you
can lead with more confidence, feel less stress, and gain more success
in working and interacting with your team
Who Will Benefit
- Anyone with Managerial or Leadership Responsibility
Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle™.
Beverly launched her company in 1995, and since then she has helped teams from a wide range of industries to be happier, engaged, and successful. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction.