Negative and difficult people are toxic and can ruin our day. Learn successful strategies and tips for building a positive, productive workplace by knowing WHAT to focus on to move the conversation forward, HOW to effectively respond, and WAYS to manage the impact of their behaviour.
How you and your organization deal with negative and difficult people can mean the difference between having a toxic, drama-filled workplace and an engaged, productive organization.
HAVE YOU EVER
Success in our high-pressure world hinges not just on our technical skills, but also on our ability to deal effectively with others and remain energized at the same time.
We all have people who push our buttons and create drama in our lives.If that relationship is with our boss, colleagues or clients, it can drain our energy, take us off track and infect the other areas of our life. The key for HR professionals is to find effective ways to work with them and build a positive, successful relationship.
Many of us have learned to avoid, rather than deal with the bullies, know-it-alls, and other difficult people in our life, because it is easier than confronting the source of the problem. But, overlooking the problem is the worst thing we can do.
We have more control than we might think.
Nothing can change the fact that some people are simply more difficult to deal with. What we can change is our reaction. Reducing the drama with our boss, colleagues and clients depends on being able to understand and respond appropriately to their behaviours.
This workshop is MORE than just about learning effective communication skills. Learn successful strategies and tips for building a positive, productive relationship by knowing HOW to effectively respond, cope, and manage the impact of their behaviour.
End frustration. Act rather than re-act and be more successful.