If you have an employee that is consistently missing goals or is making frequent mistakes, there is probably a good reason why. Part of your role as a leader and coach is to identify what’s in the way of their performance. By asking the right questions, coaching can help identify the reason and get them on the path to being a high performer.
You’ve talked to the customer and built great rapport and trust. You’ve found the perfect solution. Now what? Asking for the relationship, or closing the sale, is a very common hurdle that many in sales or in customer service must overcome.
“I don’t like your rates.” “Your branch isn’t convenient.” “I don’t understand your online banking system.” “I already have a bank.” “Your fees are too high.”
